Live chat & customer support software All your customer conversations, in one organized place

Hodhod is a live chat and customer support platform. It combines a chat widget for your website, a shared inbox for your team, a chatbot flow builder with analytics, tickets, issue tracking with Jira integration, customer satisfaction surveys, QA review and live reports in one web panel.

Once your workspace is ready, copy the short code snippet from the panel and paste it into your website's HTML, just before the closing </body> tag. It works on any site where you can add a script, including WordPress and custom-built sites.

No. Hodhod runs in the cloud, so there is nothing to install or maintain on your servers — you only add a short snippet to your website.

Yes. Request a free demo or sign up using the form on this page — no credit card is required. Our team will get back to you within one business day.

Yes. You can connect your Telegram account and answer Telegram chats, including photos and files, from the same inbox as your website conversations.

Yes. For each inbox you can optionally show visitors their live position in the queue and an estimated waiting time based on your team's recent response times.

Yes. The panel and the widget are fully right-to-left ready. The widget is fully translated into Persian, English, Arabic, Spanish, German and French and works in dozens of other languages, where new strings currently show in English. It can follow your site's language and its light or dark theme.

Every company gets an isolated workspace. You can require two-factor login, restrict access to approved IP addresses, give each agent a custom role and export your conversation history at any time.

Yes. Each company has its own workspace with its own agents, inboxes and settings, and company admins manage their own team — for example, resetting a member's password or two-factor login.

Yes. Turn a chat into a ticket with one click or create a standalone ticket; each ticket has a subject, category, priority, due date, followers and an activity timeline, and you can work in a list or kanban board. SLA policies set the response and resolution deadlines.

Yes. For each website inbox you pick one of four modes: live chat only, tickets only, both (the visitor chooses), or tickets outside business hours. Customers fill in the ticket form inside the widget and can follow the ticket's status there.

Yes. In the flow builder, a handoff step can connect the customer to an agent or team, or create a ticket from that conversation. You test the flow in a simulator before publishing and, afterwards, see the funnel and drop-off per step in reports.

A label only categorizes. An issue is one specific problem that connects different chats and tickets, and a rule can link similar conversations to it automatically. If the same problem comes back later, it is recorded as a new occurrence of that issue, so you can compare CSAT and resolution time per occurrence against the total.

Yes, with Jira Cloud (email and API token) and Jira Server or Data Center (personal access token). From an issue, create a Jira issue with a table of metrics or link an existing key; through a Jira webhook, the occurrence closes when the Jira issue is Done. Only an admin sets up the connection, and credentials are stored encrypted.

Yes. For each issue you set a threshold, a time window and a cooldown, and the alert appears in the panel as a notification, banner and toast for the owner and admins; there is no email, SMS or Telegram alert, but you can set an https webhook target. Notifying customers is optional and off by default.

You build a scorecard with weighted criteria and a supervisor scores a sample of conversations; sampling can be automatic and always includes low-rated conversations. Agents see their own reviews and can acknowledge or dispute them, and reports break results down by agent, criterion and week, with CSV export.

Yes. For each website inbox you can put up to two announcements at the top of the widget: an "announcement" (yellow) for ordinary news and a "warning" (red) for an urgent problem, with bold text, links, one image, an optional schedule and an option for visitors to close it. It shows in the web widget and the Android SDK, and has a live preview in the inbox settings.