Live chat and customer support for online stores

Support challenges in ecommerce

• Questions at checkout: stock, delivery time, shipping costs and return policy — if the answer comes late, the cart is abandoned.
• Order tracking: "Where's my order?" is the most frequent post-purchase question, and it eats your team's time.
• Several channels: some customers write on your website, others on Telegram; following up across both is hard.
• Busy seasons: during sales and holidays, message volume multiplies.

How Hodhod helps

Answers on high-intent pages

With live chat campaigns, add an automatic message on the cart or checkout page — for example, after a few seconds: "Questions about shipping or payment?". You can run campaigns during business hours only. 8 tactics to increase sales with live chat

Canned replies for repeat questions

Write canned replies for shipping costs, delivery times, returns and payment methods, so agents send a complete, consistent answer in a few keystrokes. A decision-flow chatbot can answer the same questions after hours.

Website and Telegram in one inbox

Telegram messages arrive next to your website chats; each customer's history stays in one place, and the whole team can reply.

Tickets for returns and longer follow-ups

Returns and shipping problems rarely get solved in one conversation. Turn the conversation into a ticket so it gets a number, a priority and a response deadline, and replies also reach the customer by email.

Calm on busy days

During sales, the widget shows customers how many people are ahead of them and roughly how long they'll wait. Automatic assignment spreads conversations across online agents, with an optional capacity limit per agent.

Know what drives sales

Label conversations ("shipping question", "led to purchase") and see in your reports where customers get stuck. A satisfaction survey after each chat shows the quality of your answers.

A suggested setup for your store

1. Install the widget on your site — on WordPress and WooCommerce it takes minutes with this guide.
2. Find your customers' ten most frequent questions and write canned replies for them.
3. Create live chat campaigns for your cart and checkout pages.
4. Set your business hours and turn on email collection, so after-hours messages still get answered.
5. If customers message you on Telegram, connect your store's Telegram account or bot too.

Frequently asked questions